Outstation / legal

Refund and cancellation policy

Paid Outstation purchases are generally final. This page explains the policy and how to stop future subscription charges.

Last updated: 25 September 2026

Our no-refund policy

We do not offer refunds for a change of mind, an unused Trip Pass, or unused time in a paid subscription. This policy does not remove any refund or other remedy required by applicable law. We also review duplicate or incorrect charges and cases where the paid service was not supplied as promised.

Trip Pass

A Trip Pass is a one-time digital purchase. It is added to your account after successful payment and does not expire under the current plan rules. An unused pass is not refundable solely because you no longer need it.

Pro subscriptions

You can cancel a Pro subscription at any time from the billing section of your account. Cancellation stops the next renewal and takes effect at the end of the current paid billing period. You keep access to Pro features until that date. We do not provide prorated refunds for the remaining time in a billing period simply because you cancel early.

Billing problems and required remedies

If you were charged twice, charged incorrectly, or did not receive the paid access you purchased, email support@outstation.techwith your account email and payment receipt. We will review the issue with our payment provider, Dodo Payments, and arrange a correction or refund where appropriate or required by law. Your payment provider's dispute process and mandatory consumer rights remain available.

Travel bookings made elsewhere

Hotels, flights, tours, and other bookings reached through Outstation links are sold by outside providers. Their cancellation and refund policies apply to those purchases; please contact the provider named in your booking confirmation.

For plan details, see pricing and our terms and conditions.